Terms & Conditions

Last Updated: 14/11/26

Welcome to Niazimedx.com

These Terms & Conditions govern your access to and use of our website and the purchase of products from our online store.

By browsing our website, placing an order, or purchasing a product, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

  1. About Our Store

Niazimedx.com is an online store offering medical equipment and related products to customers within Pakistan.

We aim to provide customers with a convenient and reliable online shopping experience through our website and official communication channels, including WhatsApp.

For questions regarding our products, orders, or services, customers may contact us using the details provided on our Contact Us page.

  1. Eligibility and Website Use

By using our website, you confirm that:

  • You are legally capable of entering into a purchase agreement.
  • You will provide accurate and complete information when placing an order.
  • You will use our website for lawful purposes.
  • You will not misuse our website, attempt unauthorized access, or interfere with its operation.

Customers who are not legally able to enter into contracts must use the website with the involvement of a parent or legal guardian, as applicable.

  1. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, and other information displayed on our website are accurate and up to date.

However:

  • Actual product appearance may vary slightly from website photographs due to lighting, photography, or display settings.
  • Product specifications and availability may change.
  • Accessories, components, and included items will be those specifically stated in the product listing.
  • Customers should carefully review product descriptions and specifications before placing an order.

We do not knowingly provide misleading product information. Any confirmed errors will be addressed appropriately.

  1. Product Prices and Availability

All product prices displayed on Nazimeldax.com are in Pakistani Rupees (PKR), unless otherwise stated.

We reserve the right to update product prices, descriptions, and availability when necessary.

However, a price change will not automatically alter an order that has already been confirmed, except where a genuine pricing or technical error requires the order to be reviewed and the customer informed.

Product availability is subject to stock levels.

If a product becomes unavailable after an order is placed, we will contact the customer to discuss the available options, including cancellation and refund where applicable.

  1. Orders and Order Confirmation

Customers may place orders through:

  • Our official website.
  • Our official WhatsApp Business account.

After receiving an order, we may contact the customer to verify order details, delivery information, product availability, or payment status.

An automated order confirmation or order-received message does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review or decline an order where there is a genuine reason, including:

  • Incorrect or incomplete customer information.
  • Product unavailability.
  • Suspected fraudulent activity.
  • Payment verification problems.
  • Obvious pricing or technical errors.

If we cannot fulfil an order, we will inform the customer and arrange any applicable refund for payments already received.

  1. Payment Methods

We may offer the following payment methods:

Cash on Delivery (COD)

Customers pay the applicable order amount when the parcel is delivered.

Bank Transfer

Customers may pay through the bank account or payment details officially provided by us. Orders requiring advance payment will be processed after successful payment verification.

Online Payment Gateway

Customers may use supported online payment methods through the payment gateways available at checkout.

All payments are subject to successful processing and verification.

Customers must not send payments to unofficial accounts or individuals claiming to represent Nazimeldax.com.

  1. Shipping and Delivery

We currently serve customers within Pakistan.

Delivery arrangements, estimated delivery times, shipping charges, and other applicable conditions will be communicated during checkout or through our official communication channels.

Please note:

  • Delivery estimates are not guaranteed delivery dates.
  • Delays may occur due to courier operations, weather, public holidays, or circumstances beyond our reasonable control.
  • Customers must provide accurate delivery addresses and contact numbers.
  • Customers should remain available to receive their orders.

For additional information, please refer to our Shipping & Delivery Policy.

  1. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible through our official contact channels.

Cancellation requests received before dispatch will be reviewed and processed where possible.

Once an order has been dispatched, cancellation may no longer be possible through the normal order-cancellation process.

Any applicable refund or cancellation charges will be handled according to our Refund & Return Policy and applicable consumer-protection requirements.

  1. Returns, Exchanges and Refunds

We aim to provide products that meet their advertised descriptions and applicable quality standards.

Customers may request a return, replacement, exchange, or refund in accordance with our Refund & Return Policy.

The policy will explain the applicable conditions for:

  • Defective or damaged products.
  • Incorrect products received.
  • Products damaged during delivery.
  • Warranty-related claims.
  • Other eligible return or refund requests.

Customers should review our Refund & Return Policy before completing a purchase.

Nothing in these Terms & Conditions is intended to remove or restrict consumer rights available under applicable Pakistani law.

  1. Product Warranty

Some products may include a manufacturer’s warranty, supplier warranty, or other applicable warranty.

Where a warranty is available, its duration, coverage, and conditions will be communicated through the relevant product listing, warranty documentation, or invoice.

Warranty coverage may vary depending on the product and manufacturer.

Customers should retain their purchase receipts and relevant warranty documentation.

Any warranty claim will be assessed according to the applicable warranty terms and consumer-protection requirements.

  1. Medical Information and Product Disclaimer

Niazimedx.com sells medical equipment and related products.

Information provided on our website is intended for general product information and shopping purposes.

Unless expressly stated otherwise:

  • Product descriptions are not a substitute for professional medical advice.
  • Our website does not provide medical diagnosis or treatment.
  • Customers should consult qualified healthcare professionals when selecting or using medical equipment for a specific medical condition.
  • Products should be used according to their manufacturer’s instructions and applicable safety guidelines.
  • Customers should not rely solely on website descriptions to make medical decisions.

We do not claim that purchasing or using any product guarantees a particular medical outcome.

  1. Customer Responsibilities

Customers are responsible for:

  • Providing correct contact and delivery information.
  • Reviewing product specifications before ordering.
  • Following the manufacturer’s instructions for product use.
  • Checking product condition upon delivery.
  • Contacting us promptly if an order-related issue occurs.
  • Ensuring that products are used appropriately and safely.

Customers must not use our website for fraudulent activities, unauthorized transactions, or any unlawful purpose.

  1. Intellectual Property

Unless otherwise stated, the content available on Niazimedx.com, including website text, graphics, logos, photographs, design elements, and other materials, is owned by or used with permission by the relevant rights holder.

No material may be copied, reproduced, distributed, or commercially exploited without appropriate authorization, except where permitted by applicable law.

  1. Third-Party Services and Links

Our website may use or link to third-party services, including:

  • Payment gateways.
  • Courier and delivery companies.
  • WhatsApp.
  • Google services.
  • Website hosting and technical service providers.

These third-party services operate under their own terms, conditions, and privacy policies.

We are not responsible for independent third-party websites or services beyond our control.

  1. Limitation of Liability

We aim to provide accurate product information, reliable order processing, and satisfactory customer service.

However, to the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances outside our reasonable control, including third-party service interruptions or delivery delays.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable Pakistani law.

  1. Privacy and Personal Information

We collect and process customer information in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that your information may be processed for order management, payment verification, customer communication, delivery, and other purposes explained in our Privacy Policy.

Please review our Privacy Policy for further details.

  1. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes in our business operations, products, services, website functionality, or applicable legal requirements.

Updated terms will be published on this page with a revised Last Updated date.

The updated terms will apply prospectively, subject to applicable law and any rights arising from existing confirmed orders.

  1. Governing Law and Disputes

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.

Any dispute arising from the use of our website or purchase of our products should first be brought to our attention so that we can attempt to resolve the matter fairly.

Nothing in this section prevents customers from exercising their legal rights or seeking remedies through the competent authorities or courts under applicable law.

  1. Contact Information

For questions regarding these Terms & Conditions, orders, products, or other matters, please contact us:

Website: https://niazimedx.com/

Business Name: Niazimedx.com

Email:info@niazimedx.com

Phone / WhatsApp: 03006555587

Business Address: Shop# H497 Near SinoPak Plaza College Road Rawalpindi

Thank you for choosing Niazimedx.com.