Privacy Policy

Last Updated: [14/11/26]

At Niazimedx.com, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, when we share it, and how we protect it when you visit our website, place an order, or contact us through WhatsApp.

By using our website or placing an order, you acknowledge that you have read this Privacy Policy.

  1. Information We Collect

We collect only the information reasonably necessary to operate our online store, process orders, communicate with customers, and deliver products.

The information we may collect includes:

Personal Information

  • Full name
  • Phone number
  • Email address, where provided
  • Billing and delivery address

Order Information

  • Products purchased
  • Order number and purchase history
  • Payment method and payment status
  • Relevant transaction references

Technical Information

  • IP address
  • Browser and device information
  • Website usage information
  • Cookies and similar technologies

Communication Information

If you contact us through WhatsApp, email, telephone, or our website, we may retain relevant communication records to respond to your enquiries and manage your orders.

We do not intentionally request or collect medical diagnoses, prescriptions, or detailed medical histories as part of our ordinary ordering process. Please avoid sharing unnecessary medical or sensitive personal information with us.

  1. How We Use Your Information

We use the information collected for the following purposes:

  • Processing and confirming customer orders.
  • Arranging product delivery.
  • Contacting customers regarding orders and delivery updates.
  • Processing payments and verifying transactions.
  • Responding to customer enquiries and complaints.
  • Maintaining order records and business accounts.
  • Improving website performance and customer experience.
  • Detecting suspicious transactions, fraud, and misuse.
  • Meeting applicable legal and regulatory requirements.

We will not use your personal information for unrelated marketing purposes without an appropriate basis and, where required, your consent.

  1. Payment Information

Nazimeldax.com may offer the following payment methods:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Online Payment Gateways

Payments made through third-party payment gateways are subject to the relevant provider’s privacy and security practices.

We may receive payment confirmations, transaction references, and payment status information to verify and process orders.

We do not intend to store full payment card details on our website. Payment card information, where applicable, should be handled directly by the payment gateway.

For bank transfers, we may use transaction references and payment confirmations to verify received payments.

  1. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our store.

We may use:

Google Analytics: To understand website traffic, visitor behaviour, and website performance.

Google Search Console: To monitor search visibility, indexing, and performance in Google Search.

WooCommerce and WordPress: To support essential website functions, shopping carts, customer sessions, and order processing.

Cookies may help remember preferences and maintain shopping sessions.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

Where applicable, cookie consent preferences will be respected.

  1. Sharing of Personal Information

We do not sell or rent customers’ personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business.

These may include:

Courier and Delivery Companies

We share necessary details, such as the customer’s name, phone number, and delivery address, to arrange and complete deliveries.

Payment Service Providers

Payment gateways and relevant financial institutions may process payment information to complete or verify transactions.

Google Services

We may use Google Analytics and Google Search Console for website analytics and search performance monitoring.

WhatsApp Business

When customers contact us through WhatsApp, their messages and associated information may be processed by WhatsApp under its own privacy policies.

Website Hosting and Technical Service Providers

Our hosting provider and technical service providers may process certain information as necessary to maintain, secure, and operate our website.

We expect service providers to handle information appropriately and only for their relevant services.

  1. Data Storage and Retention

We retain customer information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

  • Order processing and customer support.
  • Delivery and payment verification.
  • Accounting and business records.
  • Handling disputes, complaints, and legal obligations.

When information is no longer required, we will take reasonable steps to delete it or remove identifying details, subject to applicable record-keeping requirements.

  1. Information Security

We take reasonable steps to protect customer information against unauthorized access, disclosure, alteration, or misuse.

These measures may include appropriate website security settings, restricted access to customer records, and security features provided by our hosting and service providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when sharing personal information online.

  1. Customer Privacy Requests

Customers may contact us to:

  • Request information about the personal data we hold about them.
  • Request correction of inaccurate information.
  • Request deletion of information where appropriate.
  • Raise concerns about how their information is being used.
  • Request that they no longer receive non-essential marketing communications.

We may need to verify a customer’s identity before responding to certain requests.

Some information may need to be retained where required for legitimate business, accounting, dispute-resolution, or legal purposes.

  1. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, courier services, or communication platforms.

These services operate under their own privacy policies and terms.

Nazimeldax.com is not responsible for the privacy practices or content of independent third-party websites.

We encourage customers to review the relevant privacy policies when using those services.

  1. Children’s Privacy

Our website is intended for general customers and is not specifically designed to collect personal information from children.

We do not knowingly collect personal information from children without appropriate involvement or authorization from a parent or legal guardian.

If we become aware that information has been collected improperly, we will take reasonable steps to address the matter.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, services, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

Customers are encouraged to review this page periodically.

  1. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Website: https://niazimedx.com/

Business Name: Niazimedx.com

Email: info@niazimedx.com

Phone / WhatsApp: 03006555587

Business Address: Shop# H497 Near SinoPak Plaza College Road Rawalpindi

We will make reasonable efforts to respond to privacy-related enquiries.